Welcome to our Privacy Policy - your privacy is critically important to us.
Introduction
Welcome to the Club-Subs Network Limited (trading as “ClubSubs”) privacy policy.
ClubSubs respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased any goods or services from us and you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- Important information and who we are
- The data we collect about you
- Identity Data includes first name, maiden name, last name, username, club/team name or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, club/team address, email address and telephone numbers.
- Financial Data includes PayPal account, bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this App.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use this App, and any other products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- How is your personal data collected?
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on this App;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with this App, we will automatically collect Technical Data about your equipment, browsing actions and patterns.
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
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- analytics providers based outside the EU;
- advertising networks based outside the EU; and
- search information providers based outside the EU.
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- Contact, Financial and Transaction Data from providers of technical, payment and delivery services who may be inside or outside the EU.
- Identity and Contact Data from data brokers or aggregators who may be based inside or outside the EU.
- Identity and Contact Data from publicly available sources based inside the EU.
- How we use your personal data
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our Legitimate Interest (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to Comply with a Legal Obligation.
Purpose/Activity | Type of data | Lawful basis for processing including basis of Legitimate Interest |
To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e)Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our Legitimate Interest (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or this privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d)Marketing and Communications | (a) Performance of a contract with you (b) Necessary to Comply with a Legal Obligation (c) Necessary for our Legitimate Interest (to keep our records updated and to study how customers use our products/services) |
To enable you to partake in a prize draw, competition or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e)Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our Legitimate Interest (to study how customers use our products/services, to develop them and grow our business) |
To administer and protect our business and this App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our Legitimate Interest (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to Comply with a Legal Obligation |
To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e)Marketing and Communications (f) Technical | Necessary for our Legitimate Interest (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our App, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage | Necessary for our Legitimate Interest (to define types of customers for our products and services, to keep our App updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f)Marketing and Communications | Necessary for our Legitimate Interests (to develop our products/services and grow our business) |
- Disclosures of your personal data
- External Third Parties who are service providers acting as processors based in the European Economic Area (EEA) who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers based in the EU who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom.
- International transfers
- Data security
- Data retention
- Your legal rights
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
- Definitions